Frequently Asked Questions
Everything you need to know about shopping with the British Red Cross Gift Shop.
Where does the profit from my purchase go?
100% of the profits from every item sold go directly toward supporting the British Red Cross's humanitarian work, helping people in crisis both in the UK and around the world.
What are your delivery options and timeframes?
We offer standard UK delivery which typically takes 3-5 working days. Express shipping options are available at checkout if you need your items sooner. International shipping rates vary by destination.
What is your return and refund policy?
We want you to be happy with your purchase. If you change your mind, you can return most items in their original condition within 28 days for a full refund. Please note that certain items like earrings or perishable goods may be excluded for hygiene reasons.
Are your products ethically sourced?
Yes, we are committed to ethical trading. We work closely with our suppliers to ensure that our products are sourced responsibly, focusing on sustainability and fair labor practices.
Can I add a donation to my order?
Absolutely. During the checkout process, you will have the option to add a voluntary donation to your total. You can also opt-in for Gift Aid if you are a UK taxpayer, which increases the value of your donation at no extra cost to you.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support digital payment methods such as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.